Return Policy

 

SASSY ASSY CLOTHING

Return Policy: For Clothing & Footwear

 If you are not completely satisfied with a product you may return it EXCHANGE/FOR STORE CREDIT ONLY. The product must be in its original condition, not worn, washed or stained for a full 14 days from the date of delivery. We will issue you a store credit. 

*** Due to health and hygiene reasons, we cannot offer a return or exchange on any intimate apparel. An item is considered intimate apparel if any portion of the product comes in contact with the genital area. 

All returns are subject to a 15% restocking fee, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers.  We will NOT accept returns of items with obvious signs of use. You must notify us by email within 14 days of receiving your order if you wish to make a return. Failure to notify us within a 14 day period will result in refusal of your return. *We will not refund the cost of shipping or handling, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers. If you return items in used condition, you will be responsible for the cost to have them shipped back to you. Returns will not be accepted without a Return Merchandise Authorization.         Customer is responsible for all tariffs, VAT charges, customs fees, brokerage fees, etc. relating to any international orders.International orders are NOT eligible for return or exchange.

 

Custom footwear and clothing  order's can not be cancelled after 24 Hrs

Custom Footwear & Clothing  is not eligible for return or exchange please make sure of your size 

 

Original manufactures shoebox MUST be shipped back with an outside carton, do not return shoes in only the original manufactures box. Any packages received without the appropriate RMA # written on the outside, will not be accepted 

If you have a product that you wish to return please follow these three easy steps.

1) Contact our customer-service department to request a Return Authorization Number by e-mail at SassyAssyk@gmail.com Write or state your order number (found on your invoice), the item/s you are returning and the reason why (i.e. did not like, damage etc.). We will then e-mail you a return authorization number:

2) Ship your item/s to:

Sassy Assy clubwear

C/O: Returns (WRITE YOUR RETURN AUTHORIZATION NUMBER HERE)

200 chestnut st.

Newark, New Jersey, 07105

3) ALL RETURNS MUST BE SHIPPED WITHIN 14 DAYS FROM THE DATE OF DELIVERY. PACKAGES MUST ALSO INCLUDE A DELIVERY CONFIRMATION OR TRACKING RECEIPT IN ORDER THAT WE CAN VERIFY THAT THE ITEM WAS SHIPPED TO US. Upon receipt of the item/s, we will e-mail you a code that you can use on your next purchase.

NOTE: Items returned without an authorization may be returned at our discretion. In addition items returned without following the proper return procedures as outlined above are subject to an additional handling and restocking fee of 20%.We ask customers to follow the guidelines to ensure quick efficient and timely processing of your return and exchanges.

 

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